Shipping Policy

Last updated: July 25, 2026

This Shipping Policy explains where we ship, our shipping charges, estimated processing and delivery times, tracking procedures, and how shipping-related issues are handled.

1. Shipping coverage

We currently offer standard online shipping to eligible residential and commercial addresses within the United States.

International customers: International shipping may be available by special arrangement. Please contact us at jim@jimhodgesdogtraining.com to request a shipping quote before placing your order.

International orders should not be placed through our standard online checkout unless shipping arrangements have been confirmed with us in advance.

International shipping availability and charges will depend on the destination, package size, package weight, carrier availability, and applicable customs requirements.

2. Shipping costs

2.1. We offer free standard shipping on eligible United States orders with a qualifying merchandise subtotal of more than $55.00.

2.2. Orders that do not meet the free-shipping threshold will be charged the applicable shipping rate. The exact shipping charge will be displayed during checkout before the customer completes payment.

2.3. International shipping charges are calculated individually and will be provided to the customer before the order is placed.

2.4. All product prices and shipping charges displayed on our website are in United States dollars (USD).

2.5. We do not add undisclosed shipping or handling charges after an order has been placed. Any applicable shipping charge will be shown or communicated to the customer before payment is completed.

3. International duties and taxes

3.1. International customers may be responsible for customs duties, import taxes, brokerage fees, handling fees, or other charges imposed by the destination country.

3.2. These charges are not included in the product price or shipping quote unless we clearly state otherwise.

3.3. International customers are responsible for confirming their country's import requirements before placing an order.

3.4. We are not responsible for delays caused by customs inspections, import restrictions, or unpaid customs charges.

4. Order cutoff time

4.1. Our daily order cutoff time is 5:00 PM Eastern Time (ET), Monday through Friday.

4.2. Orders placed before the cutoff time may begin processing on the same business day. Orders placed after the cutoff time will begin processing on the following business day.

4.3. Orders placed on Saturdays, Sundays, or United States federal holidays will begin processing on the next available business day.

4.4. Beginning the processing of an order does not mean that the order will ship on the same day.

5. Order processing time

5.1. Our estimated processing or handling time for United States orders is 1–3 business days.

5.2. Business days are Monday through Friday, excluding United States federal holidays.

5.3. Processing time begins after an order has been successfully placed and payment has been authorized.

5.4. Processing times for international orders will be communicated when the shipping quote is provided.

5.5. Customers will receive a shipping confirmation email after their order has been handed over to the shipping carrier.

6. Estimated delivery time

6.1. The estimated carrier transit time for standard United States orders is 5–7 business days after the order has been shipped.

6.2. The estimated total delivery time for standard United States orders is 6–10 business days from the date the order is placed. This estimate includes both processing time and carrier transit time.

6.3. International delivery estimates will be provided as part of the individual shipping quote.

6.4. Delivery dates are estimates and are not guaranteed. Delivery may be affected by severe weather, carrier disruptions, holidays, customs inspections, incorrect address information, unusually high order volumes, or other circumstances outside our reasonable control.

7. Shipping carriers

We may use USPS, UPS, FedEx, or another suitable shipping service for deliveries within the United States.

International carriers will be selected based on the destination, package size, package weight, service availability, and customs requirements.

The carrier and shipping service used for an order may depend on the delivery address, package dimensions, product availability, and available carrier services.

8. Tracking information

8.1. After an order has shipped, the customer will receive a shipping confirmation email containing the available tracking information.

8.2. Customers may also check their shipment through our Track Your Order page.

8.3. Tracking information is supplied by the shipping carrier. Tracking updates may not appear immediately after the shipping confirmation email is sent.

8.4. Tracking availability for international orders will depend on the selected carrier and shipping service.

9. Address changes and incorrect shipping information

9.1. Customers are responsible for providing an accurate and complete shipping address.

9.2. To request an address correction, contact us as soon as possible at jim@jimhodgesdogtraining.com.

9.3. We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the shipping carrier.

9.4. If an order is returned because the customer provided an incorrect or incomplete address, we will contact the customer to discuss the available options.

9.5. When reshipment is requested because of an incorrect customer-provided address, an additional shipping charge may apply. Any applicable charge will be disclosed before the order is reshipped.

10. Failed, refused, or uncollected deliveries

10.1. If no one is available to receive a delivery, the carrier may make another delivery attempt, leave the shipment in a secure location, or take it to an authorized collection location.

10.2. Customers are responsible for following the carrier's tracking instructions and collecting packages from designated collection locations within the carrier's required timeframe.

10.3. If a package is refused, left uncollected, or returned to us, we will contact the customer to discuss reshipment or another appropriate resolution.

10.4. Any applicable reshipping charge or permitted deduction for customer-caused return shipping will be clearly disclosed before the resolution is completed.

10.5. Customs duties, taxes, shipping charges, and other fees paid for an international shipment may not be refundable when a package is refused, unclaimed, or returned because the customer did not pay the required import charges.

11. Delayed or lost packages

11.1. If an order has not arrived by the latest estimated delivery date, customers should first review the carrier's tracking information.

11.2. If the tracking information has not updated or the package appears to be delayed, contact us at jim@jimhodgesdogtraining.com and include your order number.

11.3. We may contact the shipping carrier and open an investigation before providing a final resolution.

11.4. If the carrier confirms that a package was lost before successful delivery, we will provide a replacement or a full refund to the original payment method at no additional cost to the customer.

11.5. We are not responsible for delays caused by customs processing, import inspections, unpaid duties or taxes, or destination-country restrictions.

12. Damaged, defective, or incorrect items

We carefully prepare orders for shipment. However, if an item arrives damaged, defective, or different from the item ordered, please follow these steps:

12.1. Contact us within 7 calendar days after delivery at jim@jimhodgesdogtraining.com.

12.2. Include your order number, a description of the issue, and clear photographs of the item, packaging, and shipping label when applicable.

12.3. Customers should keep the item and its original packaging until we have reviewed the claim and provided further instructions.

12.4. After the claim has been reviewed and approved, we will provide an appropriate resolution, which may include a replacement or a refund to the original payment method.

12.5. Customers will not be charged additional shipping costs for an approved claim involving an item that arrived damaged, defective, or incorrect.

For information about other returns, exchanges, eligibility conditions, and refunds, please review our Refund Policy.

13. Contact information

For questions concerning shipping, tracking, delivery, international shipping quotes, or an existing order, please contact us using the information below:

Legal business name: Jim Hodges Dog Training Inc.
Business address: 5948 Twin Meadows Dr, Pfafftown, NC 27040, United States
Email: jim@jimhodgesdogtraining.com
Phone: +1 336-945-3232
Contact form: Contact Us

We normally respond to customer service inquiries within one business day.