Shipping policy

Last updated: August 15, 2026

This Shipping Policy explains where we ship, shipping costs, order processing times, estimated delivery times, tracking, and how shipping-related issues are handled by Jim Hodges Dog Training Inc.

1. Shipping Coverage

We currently offer standard online shipping to eligible residential and commercial addresses within the United States.

International customers: International shipping may be available by special arrangement. Please contact us at support@jimhodgesdogtraining.store to request a shipping quote before placing your order.

International orders should not be placed through our standard online checkout unless shipping arrangements have been confirmed with us in advance.

International shipping availability, cost, processing time, and estimated delivery time depend on the destination, package size and weight, carrier availability, and applicable customs requirements. These details will be provided before an international order is completed.

2. Shipping Costs

2.1. Free Standard Shipping: We offer free standard shipping on eligible U.S. orders of $55 or more. The qualifying amount is based on the merchandise subtotal after applicable discounts and before taxes, unless otherwise stated during checkout.

2.2. Standard Shipping for Orders Under $55: Eligible U.S. orders with a merchandise subtotal below $55 are charged a standard shipping rate of $5.99. The applicable shipping cost will be displayed during checkout before payment is completed.

2.3. Expedited Shipping: When available, customers may select an expedited Priority Mail shipping option for $9.99. Estimated carrier transit time for this option is generally 1–2 business days after the order has shipped. Availability may depend on the destination, product, and other shipping requirements.

2.4. International Shipping: International shipping costs are calculated individually and will be communicated to the customer before the international order is placed.

2.5. Currency: All product prices and shipping charges displayed through our standard U.S. online store are in U.S. dollars (USD).

2.6. No Undisclosed Shipping Charges: We do not add undisclosed shipping or handling charges after an order has been placed. Any applicable shipping charge will be shown during checkout or, for specially arranged international orders, communicated before payment is completed.

3. International Duties, Taxes, and Import Charges

3.1. International customers may be responsible for customs duties, import taxes, brokerage fees, handling fees, or other charges imposed by the destination country or carrier.

3.2. Unless we expressly state otherwise in the international shipping quote, these charges are not included in the product price or shipping charge quoted by Jim Hodges Dog Training Inc.

3.3. International customers are responsible for confirming applicable import requirements and restrictions for their destination before completing an order.

3.4. Customs processing may affect delivery time. We are not responsible for delays caused solely by customs inspections, destination-country import restrictions, or unpaid customs duties or taxes.

4. Order Cutoff Time

4.1. Our order cutoff time is 5:00 PM Eastern Time (ET), Monday through Friday.

4.2. Orders placed before the cutoff time may begin processing on the same business day.

4.3. Orders placed after 5:00 PM ET will begin processing on the following business day.

4.4. Orders placed on Saturdays, Sundays, or U.S. federal holidays will begin processing on the next business day.

4.5. Beginning order processing does not mean that the order will ship on the same day.

5. Order Processing Time

5.1. Our estimated processing or handling time for U.S. orders is 1–3 business days.

5.2. Business days are Monday through Friday, excluding U.S. federal holidays.

5.3. Processing begins after the order has been successfully submitted and payment authorization has been completed.

5.4. International order processing times will be communicated before the customer completes the specially arranged international order.

5.5. After an order has been shipped and transferred to the carrier, the customer will receive a shipping confirmation email with available tracking information.

6. Estimated Delivery Time

6.1. Standard U.S. Transit Time: Estimated carrier transit time for standard U.S. shipping is 2–5 business days after the order has shipped.

6.2. Estimated Total Standard Delivery Time: Standard U.S. orders are generally expected to arrive within approximately 3–8 business days, based on our estimated 1–3 business day processing time and estimated 2–5 business day carrier transit time.

Orders placed after our order cutoff time, on weekends, or on U.S. federal holidays will begin processing on the next business day, which may affect the estimated delivery date.

6.3. Expedited Delivery: When expedited Priority Mail is selected and available, estimated carrier transit time is generally 1–2 business days after shipment. Our standard processing time of 1–3 business days may still apply before the order is transferred to the carrier.

6.4. International Delivery: Estimated international delivery time will be provided as part of the individual international shipping arrangement.

6.5. Delivery estimates are not guaranteed delivery dates. Delivery may be affected by severe weather, carrier disruptions, holidays, customs inspections, incorrect address information, unusually high shipping volumes, or other circumstances outside our reasonable control.

7. Shipping Carriers

Depending on the destination, package, selected shipping service, and carrier availability, we may use USPS, UPS, FedEx, or another suitable shipping provider for U.S. orders.

The carrier and service used for an order may vary based on the delivery address, package size and weight, product characteristics, selected shipping option, and carrier availability.

For specially arranged international orders, the available carrier and service will be determined based on the destination and shipping requirements.

8. Tracking Information

8.1. When tracking is available, customers will receive tracking information by email after their order has shipped.

8.2. Customers may also check available shipment information through our Track Your Order page.

8.3. Tracking information is provided by the shipping carrier and may take some time to update after the carrier receives the package.

8.4. Tracking availability for specially arranged international shipments depends on the selected carrier and service.

9. Shipping Address Accuracy and Address Changes

9.1. Customers are responsible for providing a complete and accurate shipping address when placing an order.

9.2. If you notice an error in your shipping address, please contact us as soon as possible at support@jimhodgesdogtraining.store.

9.3. We will make reasonable efforts to correct the address if the order has not yet been processed or shipped, but we cannot guarantee that an address can be changed after processing has begun or the package has been transferred to the carrier.

9.4. If an order is returned to us because of an incorrect or incomplete address provided by the customer, we will contact the customer regarding the available options.

9.5. If the customer requests reshipment after a package has been returned because of an incorrect customer-provided address, an additional shipping charge may apply. Any additional charge will be disclosed and agreed to before reshipment occurs.

10. Failed, Refused, or Uncollected Deliveries

10.1. Depending on the carrier and delivery service, a carrier may attempt redelivery, leave a package in an appropriate location, or make it available at an authorized pickup location if delivery cannot be completed.

10.2. Customers should monitor their tracking information and follow any delivery or collection instructions provided by the carrier.

10.3. If a package is refused, left uncollected, or returned to us, we will contact the customer regarding the available resolution, which may include reshipment or another appropriate option.

10.4. If an additional shipping charge applies because of a customer-caused failed delivery, refusal, incorrect address, or failure to collect a shipment, the amount will be disclosed before the customer agrees to reshipment.

10.5. For international shipments, customs duties, taxes, brokerage fees, shipping charges, or other nonrecoverable costs may not be refundable when a shipment is refused, abandoned, or returned because required import charges were not paid by the customer.

11. Delayed, Missing, or Lost Packages

11.1. If an order has not arrived by the latest estimated delivery date, please first review the carrier tracking information for the most recent shipment status.

11.2. If tracking has not updated or the package appears to be significantly delayed, please contact us at support@jimhodgesdogtraining.store and provide your order number.

11.3. We may contact the shipping carrier and open an investigation to determine the status of the shipment.

11.4. If the carrier confirms that the package was lost before successful delivery, we will provide an appropriate replacement or issue a full refund to the original payment method at no additional shipping cost to the customer.

11.5. If your package has not arrived within 7 days after the estimated delivery date provided at checkout or shown in your shipment tracking information, please contact us so that we can investigate the shipment.

11.6. Unless tracking information or other circumstances indicate otherwise, an order that has not been delivered within 60 days of shipment will be considered lost.

12. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us so that we can review and resolve the issue.

12.1. Contact us within 7 days of delivery at support@jimhodgesdogtraining.store.

12.2. Include your order number, a description of the issue, and clear photographs or videos of the item and packaging when applicable.

12.3. Please keep the affected item and its packaging until we have reviewed the claim and provided instructions.

12.4. After the issue has been reviewed and verified, we will provide an appropriate resolution, which may include a replacement or a refund to the original payment method.

12.5. If a return is required because an item arrived damaged, defective, or incorrect due to an error on our part, Jim Hodges Dog Training Inc. will cover the applicable return shipping cost.

For complete information regarding returns, exchanges, return eligibility, return shipping costs, and refunds, please review our Return and Refund Policy.

13. Returns and Shipping Charges

Returns are governed by our Return and Refund Policy.

For eligible returns due to buyer's remorse or a change of mind, customers are responsible for return shipping costs, and original shipping charges paid by the customer are non-refundable.

If an eligible return results from an item arriving damaged, defective, or incorrect due to an error on our part, we will cover the applicable return shipping cost in accordance with our Return and Refund Policy.

14. Contact Information

For questions regarding shipping, tracking, delivery, international shipping quotes, or an existing order, please contact us:

Business Name: Jim Hodges Dog Training Inc.
Address: 5948 Twin Meadows Dr, Pfafftown, NC 27040, United States
Email: support@jimhodgesdogtraining.store
Phone: +1 336-945-3232
Contact Form: Contact Us

On business days, we generally respond to customer inquiries within 24 hours.