Privacy policy

Last updated: 11-08-2026

1. Who We Are

Jim Hodges Dog Training Inc. ("we," "us," or "our") operates the website https://jimhodgesdogtraining.store (the "Site").

We operate an online store offering dog training products, dog treats and chews, training equipment, accessories, and related products and services.

This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information when you visit our Site, create or use an account, place an order, subscribe to marketing communications, contact us, or otherwise interact with our website and services (collectively, the "Services").

Our online store is powered by Shopify.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our Services. We may collect the following categories of information:

2.1. Contact Information

We may collect information such as:

Full name.
Email address.
Telephone number.
Billing address.
Shipping address.

2.2. Order and Transaction Information

When you shop with us, we may collect information relating to your transactions, including:

Products viewed or added to your cart.
Products purchased.
Order number and order history.
Shipping and delivery information.
Returns, exchanges, cancellations, and refunds.
Discounts or promotional offers used.

2.3. Payment Information

Payment information necessary to complete your transaction is processed securely through Shopify and/or the payment providers made available through our checkout.

Jim Hodges Dog Training Inc. does not generally receive or store your complete credit or debit card number.

The payment method you select may be subject to the privacy practices and terms of the applicable payment provider.

2.4. Customer Account Information

If customer account features are used, we may process information associated with your account, including your contact details, order history, preferences, saved information, and account activity.

2.5. Communications

We collect information you voluntarily provide when you contact us, including customer service inquiries, product questions, return requests, feedback, and other correspondence.

2.6. Device and Technical Information

When you visit our Site, certain technical information may be collected automatically, including:

IP address.
Browser type.
Device type.
Operating system.
Network information.
Device identifiers.
Referring website or page.

2.7. Website Usage Information

We may collect information about how you interact with our Site, including pages visited, products viewed, links clicked, time spent on pages, shopping activity, and other interactions with the Services.

2.8. Marketing Information

If you subscribe to marketing communications or interact with our promotional messages, we may collect information about your marketing preferences and your interactions with those communications.

3. How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order, contact us, create an account, complete a form, subscribe to marketing communications, or request a return or refund.
Automatically through cookies, pixels, log files, and similar technologies when you use our Site.
From Shopify and our service providers when they provide ecommerce, payment, shipping, analytics, marketing, fraud prevention, customer support, or other services for our business.
From business or marketing partners where permitted by applicable law.

4. How We Use Personal Information

We may use personal information for purposes including:

Processing and fulfilling customer orders.
Processing payments and transactions.
Providing shipping, tracking, delivery, returns, exchanges, and refunds.
Creating and managing customer accounts.
Providing customer service and responding to inquiries.
Communicating with customers regarding their orders.
Improving our Site, products, services, and customer experience.
Personalizing certain website experiences where applicable.
Sending marketing and promotional communications where permitted by law or with consent where required.
Measuring the effectiveness of marketing and advertising.
Detecting and preventing fraud, unauthorized transactions, abuse, and security incidents.
Protecting our customers, business, website, and legal rights.
Complying with applicable legal, accounting, tax, regulatory, and recordkeeping obligations.

5. Cookies and Similar Technologies

Our Site and the services used to operate it may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

Operate essential website and checkout functions.
Remember customer preferences.
Maintain shopping cart functionality.
Understand how visitors use our Site.
Improve website performance.
Measure marketing and advertising performance.
Provide personalization or relevant advertising where permitted.

Some cookies are necessary for the Site and checkout to function. Other cookies may be used for analytics, personalization, or advertising.

Where required by applicable law, visitors may be provided with controls to accept, reject, or manage certain non-essential cookies and tracking technologies.

You may also configure your browser to block or delete cookies. Please note that blocking certain cookies may affect the functionality of the Site.

6. Marketing Communications

If you choose to subscribe to marketing communications, we may send you information about products, promotions, offers, or other updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications, such as order confirmations, shipping notifications, account information, return updates, or responses to customer service requests.

7. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business and provide our Services.

This may include disclosures to:

Shopify, which provides the ecommerce platform used to operate our online store.
Payment providers used to process customer transactions.
Shipping and delivery providers used to fulfill and deliver orders.
Customer service providers used to help us communicate with customers.
Email and marketing providers used to send communications and manage marketing activities.
Analytics and advertising providers used to understand website activity and measure advertising effectiveness.
Fraud prevention and security providers used to protect transactions and our Services.
Professional advisers, such as accountants, attorneys, insurers, or other professional service providers when reasonably necessary.
Government authorities or other parties when disclosure is required by applicable law, legal process, or a valid governmental request.
Business transaction parties in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction.

8. Sale, Sharing, and Targeted Advertising

We do not sell personal information in exchange for money.

However, depending on the advertising, analytics, marketing, or ecommerce technologies enabled on our Site, certain disclosures of personal information may be considered a "sale," "sharing," or use of personal information for "targeted advertising" under some applicable U.S. privacy laws, even when no money is exchanged.

Where required by applicable law, eligible customers may have the right to opt out of certain sales, sharing, or targeted advertising activities.

Where available, you may exercise these choices using the privacy controls provided on our Site or by contacting us at support@jimhodgesdogtraining.store.

9. Shopify

Our online store is hosted and powered by Shopify. Shopify processes personal information in connection with providing its ecommerce platform, checkout, payment, security, analytics, and other services.

Shopify may process personal information in countries other than the country where you live.

For additional information about how Shopify processes personal information, please review the Shopify Privacy Policy and the Shopify Privacy Portal.

10. Third-Party Websites and Services

Our Site may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites or services. We encourage you to review the privacy policies of third parties before providing them with personal information.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our Site uses secure HTTPS connections for transmitting information between your browser and our website.

Payment transactions are processed through Shopify and/or the applicable payment providers available through our checkout.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should also take reasonable measures to protect their account credentials and devices.

12. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

The retention period may depend on the type of information and why it was collected. For example, information may be retained when reasonably necessary to:

Process and maintain order records.
Provide customer service.
Manage returns, refunds, or disputes.
Prevent fraud and maintain security.
Maintain accounting or tax records.
Comply with legal and regulatory obligations.
Establish, exercise, or defend legal claims.

When personal information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

13. Children's Privacy

Our Site and Services are intended for a general audience and are not directed specifically to children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has improperly provided personal information to us, please contact us at support@jimhodgesdogtraining.store so that we can review the matter and take appropriate action.

14. Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These rights may include:

Access: Request information about the personal information we maintain about you.
Correction: Request correction of inaccurate personal information.
Deletion: Request deletion of certain personal information.
Portability: Request a copy of certain personal information in a portable format.
Opt-Out: Opt out of certain targeted advertising, sale, or sharing of personal information where applicable.
Withdraw Consent: Withdraw consent where processing is based on consent.
Marketing Preferences: Opt out of promotional communications.
Appeal: Appeal certain decisions concerning a privacy request where applicable law provides this right.

These rights are not absolute and may be subject to legal exceptions.

To exercise an applicable privacy right, please contact us at support@jimhodgesdogtraining.store.

We may request information reasonably necessary to verify your identity before completing certain privacy requests.

Where permitted by law, an authorized agent may submit a request on your behalf. We may request documentation confirming the agent's authority.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

15. International Users and Data Transfers

Jim Hodges Dog Training Inc. is located in the United States. However, Shopify and other service providers that help operate our Services may process, store, or transfer personal information in the United States and other countries where they maintain operations or service providers.

As a result, your personal information may be processed outside the country or region where you live.

Where applicable law requires safeguards for an international transfer of personal information, appropriate legal mechanisms or contractual safeguards may be used.

If you are located in the European Economic Area, United Kingdom, Switzerland, or another jurisdiction with specific international data transfer requirements, applicable safeguards may include recognized contractual protections, adequacy mechanisms, or other legally recognized transfer mechanisms.

16. Legal Bases for Processing Where Applicable

Where applicable privacy law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following:

Processing necessary to perform a contract with you, such as processing and delivering an order.
Your consent, where consent is required.
Our legitimate business interests, where those interests are not overridden by your applicable privacy rights.
Compliance with legal obligations.

17. Privacy Complaints

If you have a concern or complaint about how we handle your personal information, please contact us using the information provided below.

We will review privacy-related inquiries and respond as required by applicable law.

Depending on your location, you may also have the right to lodge a complaint with an applicable privacy or data protection authority.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, legal requirements, or privacy practices.

When we update this Privacy Policy, we will post the revised version on this page and update the "Last updated" date above.

19. Related Policies

This Privacy Policy should be read together with our other customer-facing policies:

20. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

Business Name: Jim Hodges Dog Training Inc.
Website: https://jimhodgesdogtraining.store
Business Address: 5948 Twin Meadows Dr, Pfafftown, NC 27040, United States
Email: support@jimhodgesdogtraining.store
Phone: +1 336-945-3232
Contact Form: Contact Us

On business days, we generally respond to customer inquiries within 24 hours.