Payment Policy

Last updated: October 30, 2025

1. Overview

Our return and refund policy is valid for 30 days from the date of delivery. If 30 days have passed since your purchase was delivered, unfortunately, we cannot offer you a return or exchange.

2. Conditions for Returns

2.1. Product condition
To be eligible for a return, your item must be like new, in the same condition that you received it, and in its original packaging.

2.2. Proof of purchase
A receipt or proof of purchase is required to complete your return.

2.3. Non-returnable items
Several types of goods are exempt from being returned, including:

  • Gift cards
  • Downloadable software products
  • Certain health and personal care items (if they have been opened or used)

 

3. Return Process

3.1. How to initiate a return
To initiate a return, please contact us by email at jim@jimhodgesdogtraining.com. Please include your order number and the reason for the return.

3.2. Return shipping
You will be responsible for paying your own shipping costs for returning your item unless the item is damaged, defective, or incorrect. If you receive a refund, the cost of return shipping may be deducted from your refund.

4. Refunds (if applicable)

4.1. Inspection
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

4.2. Approval
If your refund is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

4.3. Refund Processing Time 
It may take up to 7 business days for the refund to be formally posted by your bank or credit card company after we process it.

5. Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jim@jimhodgesdogtraining.com and follow the return instructions.

6. Gifts

6.1. Items marked as gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

6.2. Items not marked as gifts
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he or she will find out about your return.

7. Contact information

For questions about the refund and return process, please contact us: