Refund policy

Last updated: October 30, 2025

1. Overview

At Jim Hodges Dog Training Inc., we want you to shop with confidence. If you're not satisfied with your purchase, we offer a simple and transparent returns process. This policy applies to all orders shipped within the United States.

2. Return Conditions

2.1. Return Period: 30 days from the date of delivery.

2.2. Accepted Condition: Items must be new, unused, in original packaging and include all tags and accessories.

3. Accepted Reasons for Return

  • Defective items.
  • Received wrong item.
  • Customer changed their mind (buyer's remorse).

4. How to Request a Return

To request a return or exchange:

  1. Send an email to jim@jimhodgesdogtraining.com with your order number and reason.
  2. If applicable, please add photos or videos of any damage or defects.
  3. Once your request is approved, we will issue you a Return Authorization Number (RAN) along with detailed return instructions.

Items returned without a valid Return Authorization Number will not be accepted. Please ensure the RAN is clearly marked on the outside of your return package.

5. Returns & Shipping Responsibility

5.1. For Defective/Incorrect Items: Jim Hodges Dog Training Inc. will cover the full return shipping costs and provide a pre-paid shipping label.

5.2. In Case of Customer Selection (Buyer's Remorse): Return shipping costs are the customer's responsibility. In these cases, we do not provide pre-paid shipping labels. Please feel free to reach out and ask any questions beforehand.

6. How to Return Items

  1. Use a traceable postal service.
  2. Include the Return Authorization Number (RAN) inside the package.
  3. Items must be securely packed in the original box.

7. Exchanges

We accept exchanges for eligible products within 30 days of delivery. If the replacement item is in stock, we will ship it once the original item is received and inspected.

  • Items to be exchanged must meet the same conditions as returns.
  • If the new item has a different price, we will contact you before proceeding. Please provide contact information such as email address or phone number (text if allowed).
  • Return shipping costs for exchanges will only be covered by Jim Hodges Dog Training Inc. if the exchange is the result of a defect or error on our part.

8. Restocking Fees

There are no restocking fees for returns or exchanges.

9. Refund Processing

9.1. Refund Method: Refunds will be made via the original payment method.

9.2. Processing Time: We will process refunds within 7 business days of receiving and inspecting your return.

9.3. Confirmation: You will receive an email confirmation once your refund has been completed.

10. Cancellation of Orders

Orders can be canceled before they've been shipped. If your order has already shipped, you can return it using the standard returns process after delivery.

11. Damaged, Defective or Incorrect Items

We do our best to ensure your order arrives in perfect condition. If your item arrives damaged, defective, or incorrectly:

  1. Please contact us within 7 days of receiving your order at jim@jimhodgesdogtraining.com and include your order number and clear photos of the problem.
  2. After verification, we will first send a free replacement for the item in question.
  3. If the same problem occurs a second time, we will initiate a full refund to your original payment method.
  4. The item must be unused and contain all original packaging and accessories.

12. Lost or Undelivered Orders

12.1. Notification: Please let us know within 7 days of the estimated delivery date if your package has not yet arrived.

12.2. Resolution: If your order is confirmed lost after inspection with the carrier, we will send a replacement or issue a full refund.

12.3. Lost Threshold: Orders not delivered within 60 days of shipment will be considered lost.

13. Contact Information

For questions about payments or your order, please contact us:

Shop Name: Jim Hodges Dog Training Inc.
Address: 5948 Twin Meadows Dr, Pfafftown, NC 27040, United States
Email Address: jim@jimhodgesdogtraining.com
Phone Number: +1 336-945-3232
Company number: 
VAT Number: 
Contact Form: Click Here

On working days we usually answer all your questions within 24 hours.